Refund policy
RETURNS & EXCHANGES
Thank you for choosing Mimo Bloom! Each of our personalized products is made especially for you. Please read the policy below carefully before placing your order.
PERSONALIZED ORDERS
All personalized products are made to order using the photos, information, and customization details provided by the customer.
By placing an order, you confirm that all photos, names, dates, and other personalization details have been carefully reviewed and approved.
Your order will be produced according to the information submitted at checkout.
PHOTO QUALITY
For the best possible print quality, please upload clear, high-resolution photos.
We recommend:
• Original, high-quality photos
• Well-lit images
• Photos that are sharp and in focus
• Avoiding screenshots, blurry images, or heavily compressed photos
The final print quality depends on the quality of the image provided by the customer. Mimo Bloom is not responsible for poor print quality resulting from low-resolution, blurry, or otherwise poor-quality images submitted by the customer.
CUSTOMER RESPONSIBILITY
Before completing your purchase, please carefully review:
• Photos uploaded
• Names and spelling
• Dates
• Quantity and product selection
• Customization details
• Shipping address
Mimo Bloom is not responsible for errors submitted by the customer, including incorrect spelling, dates, photos, customization details, or shipping information.
PRODUCTION TIME
Because each order is personalized and made specifically for you, production typically takes up to 5 business days.
Shipping transit time begins after your order has completed production.
ORDER CHANGES & CANCELLATIONS
If you need to make a change or cancel your order, please contact us as soon as possible after placing your order.
Changes or cancellations can only be accepted if production has not yet started.
Once production has begun, personalized orders cannot be changed or canceled.
RETURNS, EXCHANGES & REFUNDS
Because personalized products are made specifically for each customer, all personalized items are considered FINAL SALE.
We do not accept returns, exchanges, or refunds for:
• Change of mind
• Customer spelling or typing errors
• Incorrect dates or personalization details submitted by the customer
• Low-quality or low-resolution photos submitted by the customer
• Incorrect shipping information provided by the customer
• Failure to review the order details before purchase
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We want you to love your Mimo Bloom order.
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.
Please include:
• Your order number
• A description of the issue
• Clear photos of the product
• Clear photos of the packaging
After reviewing your request, we may provide a replacement or refund when appropriate.
COLOR VARIATIONS
Colors may appear slightly different on screen compared to the final printed product due to differences in monitors, lighting, and printing processes.
Minor color variations are considered normal and are not considered defects.
NEED HELP?
If you have any questions about your order or our policies, please contact us before placing your order.
Mimo Bloom is happy to help make sure you understand the personalization and ordering process.
Thank you for choosing Mimo Bloom! 🤍