Shipping policy
SHIPPING POLICY
Thank you for choosing Mimo Bloom! We create personalized photo magnets made especially for you. Please review our shipping policy below before placing your order.
PROCESSING & PRODUCTION TIME
All Mimo Bloom personalized products are made to order.
Please allow up to 5 business days for your order to be produced before it is shipped.
Production time begins after your order and all required personalization information and photos have been successfully received.
Please note that production time is separate from shipping transit time.
SHIPPING TIME
Once your order has been completed and shipped, delivery times depend on the shipping method selected at checkout and the destination.
Estimated shipping times are provided at checkout.
Please note that shipping times are estimates and are not guaranteed delivery dates. Delays may occur due to carrier issues, weather, holidays, high shipping volumes, or circumstances outside of our control.
SHIPPING COST
Shipping costs are calculated and displayed at checkout based on the shipping method and destination.
The shipping cost shown at checkout is the amount charged for shipping your order.
ORDER TRACKING
When your order ships, you will receive a shipping confirmation email with tracking information when available.
Please use the tracking information provided to follow the progress of your shipment.
INCORRECT SHIPPING ADDRESS
Please carefully review your shipping address before completing your purchase.
Mimo Bloom is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible after placing your order.
We will do our best to assist you, but changes cannot be guaranteed once an order has entered production or been shipped.
LOST, STOLEN, OR DELAYED PACKAGES
Once an order has been shipped and handed over to the carrier, delivery is the responsibility of the shipping carrier.
If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.
For packages that are lost or significantly delayed in transit, please contact us and we will do our best to assist you.
DAMAGED PACKAGES
If your package arrives damaged, please contact us within 7 days of delivery.
Please provide:
• Your order number
• Photos of the damaged product
• Photos of the shipping package and packaging
We will review the situation and determine the appropriate solution.
INTERNATIONAL SHIPPING
At this time, Mimo Bloom ships within the United States only.
QUESTIONS ABOUT SHIPPING
If you have any questions about your order or shipping, please contact us before placing your order.
Thank you for choosing Mimo Bloom! 🤍